Question 1

What is the warranty on your products?

Accepted Answer

Corza has a lifetime warranty against manufacturing defects. Any instrument returned to us and found to have a manufacturing defect will be replaced at no charge. For complete information, refer to our return policy here.

Question 2

How do I report a product complaint or suspected defect?

Accepted Answer

Complaints can be reported to Customer Service or your account manager, who will route the report to Quality for investigation. Retain the product and packaging where possible.

Question 3

Is there a cross-reference tool for competitor products?

Accepted Answer

Yes, Corza maintains cross-reference lookup tools to help identify the Corza equivalent of a competitor product; ask your sales representative for access.

Question 4

Who do I contact for clinical/technical support questions?

Accepted Answer

Clinical and technical questions can be directed to your Corza sales representative or Medical/Clinical Affairs through Customer Service.

Question 5

How can a customer check the status of an existing order?

Accepted Answer

Order status is in the account portal under 'Orders', or by contacting CS with the order number.

FAQs

Customer Support